Брайан Солис - Макротренды в бизнесе. Как стать компанией новой волны, создавая эмоции, привлекающие клиентов Страница 39

45

www.fastcompany.com/1815756/why-user-experience-critical-customer-relationships

46

www.briansolis.com/2012/04/disruptive-technology-and-how-to-compete-for-the-future/

47

www.briansolis.com/2011/10/cmos-are-at-the-crossroads-of-emerging-and-disruptive-technology/

48

www.briansolis.com/2012/03/10-tenets-to-survive-digital-darwinism/

49

www.briansolis.com/2011/10/see-what-others-dont/

50

www.935.ibm.com/services/us/cmo/cmostudy2011/cmo-registration.html

51

www.briansolis.com/2011/10/is-social-media-is-an-oxymoron/

52

www.briansolis.com/2011/02/an-audience-with-an-audience-of-audiences/

53

www.briansolis.com/2010/11/it-takes-a-human-touch-no-really/

54

www.briansolis.com/2011/09/be-careful-what-you-ask-for-you-just-might-measure-it/

55

www.briansolis.com/2011/09/whats-the-r-o-i-a-framework-for-social-analytics/

56

www.briansolis.com/2012/02/facebook-files-s-1-for-5-billion-ipo-revealing-stats-revenue/

57

http://pandodaily.com/2012/01/31/delighting-the-highly-social-customer-part-1/

58

http://pewinternet.org/Reports/2012/Digital-differences.aspx

59

www.clickz.com/clickz/column/2184866/social-media-marketing-brand-embrace

60

www.salesforce.com/customers/stories/burberry.jsp

61

http://tech.fortune.cnn.com/2012/06/05/burberry-angela-ahrendts/

62

www.uri.edu/research/cprc/TTM/detailedoverview.htm

63

www.uri.edu/research/cprc/Publications/PDFs/ByTitle/The%20Transtheoretical%20model%20of%20Health%20behavior%20change.pdf

64

www.freenew.net/windows/change-management-cycle-software-20/23346.htm